Terms of Service
Attention
Due to a substantial increase in the misuse of our rental tanks, we are going to implement new policy changes. Effective immediately, we will begin charging a service charge for any tank maintenance that is incurred due to any of the following:
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Items plugged into the tank
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Tank plugged into extension cords
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Improper voltage for tank
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By-passing thermostat plug in
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Any modifications to tanks; including, but not limited to: drilling holes, cutting lids, rewiring cooling units, and failure to clean filters.
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Improper / not cleaning tank
This will result in a $50 maintenance fee plus cost of parts. We understand that our tanks do sometimes break down (cooling units/aerators go bad). These will be repaired the same as always. Customers having continual problems will be expected to have a dedicated circuit put in for the tank.
Returned Checks
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Returned checks will be assessed a $30 service charge.
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Returned checks cannot be paid by check. ONLY cash, cashier's check, or money order
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Returned checks and invoices past ten days will be charged interest and collection costs including attorney fees.
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All past due accounts will revert to C.O.D status.
Ordering
$150 Minimum Order
Tackle orders may be called, faxed, mailed, or given to the route driver for delivery on the following trip.
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All orders must be called in before 2:00 p.m. prior to the service day. There will be no exceptions.
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UPS orders must be called in before 12:00 p.m. or it will be shipped the following day. Same day shipping not guaranteed.
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Pickup is Monday through Friday 7 a.m. to 4 p.m.
Tackle Room closes at 2pm Monday-Friday.
Terms of Sale
All prices are subject to change without notice.
Returns
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Absolutely no returns are accepted unless the goods are in the original unmarked cartons in resalable condition.
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A 15% re-stocking charge will be assessed on returned merchandise.
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No returned merchandise accepted after seven (7) days.
Delivery
Tackle will be delivered on regular bait route days or may be picked up Monday through Friday 7 a.m. to 4 p.m.
Orders to be delivered by UPS will be shipped C.O.D. plus freight. UPS full freight allowed on $750 net minimum orders. No freight allowances on minnow
buckets or ice chests. All oversized packages will be charged shipping.
No claims of shortage or defective merchandise after 7 days.
All tackle deliveries C.O.D unless previously arranged.
No back order are honored, please re-order.
Customers who have placed orders that we are unable to deliver due to:
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Empty Tanks
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Unclean Tanks
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No One There
Will be assessed a fuel charge upon their next delivery.
To Our Customers:
The customers who do not make an order of $100 or more at least twice every month will be considered an irregular customer. It will be that customer's responsibility to call Pollard Bait Company with an order before 2 p.m. Monday through Friday on the day before your delivery.